Return Policy

Items must be returned within 14 days of receipt of your purchase.

What Items can be returned?

Items that are stocked at our facility will be eligible for return. Items that are custom made, built to order or on clearance will not be eligible for return.

Items that are not stock items, may incur restocking fees and additional shipping costs.

How to Return Items?

Please email resqtech@resqtech.com or contact us at 1-519-539-0645 to obtain return materials authorization (RMA) sheet with RMA number. The following information should be provided in the email to begin the return process.

  • Customer Name
  • Phone Number
  • Email
  • Order Number
  • Reason for Return

 

Once an RMA document has been emailed you, you are able to return the goods back to the following address:

 ResQtech Systems Inc
189 Bysham Park Drive
Woodstock, Ontario
N4T 1P1

Packing Notes:

  • Include the RMA return authorization sheet as provided by ResQtech
  • Ensure the goods are package and protected from potential damage.
  • Ensure the package can be tracked and is insured for full value in the event contents are damaged or lost by the carrier.
  • All costs associated with the return are the responsibility of the customer.

PLEASE BE ADVISED OF THE FOLLOWING AS IT PERTAINS TO RETURNED PRODUCTS:

  • Product must be in original packaging.
  • The product shall show no evidence of use or damage.
  • Restocking Fees may apply
  • Items that are not stocked will not be eligible for return